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Auswide Logistics Solutions respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect information when you use our site or our online platform for our logistics and wholesale goods distribution services.
We may collect personal information that you provide directly to us when you use our services, create an account, fill out forms, or communicate with us. This information may include: - Identity data, such as your name or company name. - Contact data, such as your address and other physical contact details. - Financial data, such as payment details (processed securely by third-party providers, we do not store full card details). - Transaction data, including details about services you have purchased from us and payments to and from you. - Profile data, such as your username and password (where applicable), purchases or orders made by you, your interests, preferences, feedback, and survey responses. - Usage data, including information about how you use our site, products, and services. - Technical data, including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
We may also collect information automatically as you navigate through our site using cookies and similar technologies.
We use the information we collect for various purposes, including: - To provide, operate, and maintain our logistics and wholesale goods distribution services. - To process and manage your orders, freight movements, and other service requests. - To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey. - To improve our services, site, and overall customer experience. - To understand how you use our services and site. - To administer and protect our business and this service (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). - To comply with legal obligations and regulatory requirements. - To communicate with you about our services, updates, and promotional offers (where you have opted in).
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: - Where we need to perform the contract we are about to enter into or have entered into with you. - Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. - Where we need to comply with a legal obligation. - Where you have given us your explicit consent.
We may share your personal information with third parties under the following circumstances: - With trusted service providers who assist us in operating our business and providing our services, such as carriers, warehousing partners, IT support, and payment processors. These parties are required to protect your information and use it only for the purposes for which we provide it to them. - With professional advisors, such as lawyers, bankers, auditors, and insurers, who provide consultancy, banking, legal, insurance, and accounting services. - With government bodies, regulators, or law enforcement agencies when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others. - In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to: - Request access to your personal data. - Request correction of your personal data. - Request erasure of your personal data. - Object to processing of your personal data. - Request restriction of processing your personal data. - Request transfer of your personal data. - Withdraw consent where consent is our lawful basis for processing.
If you wish to exercise any of these rights, please contact us in writing using the contact details provided below.
Our site may use cookies and similar technologies to enhance your experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.
We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions about this privacy policy or our data protection practices, please contact us in writing at:
Auswide Logistics Solutions
45 Lonsdale Street, Level 8
Melbourne, Victoria, 3000
Australia